Terms of purchase
Table of contents
3. Delivery and shipping
4. Right of withdrawal, return and exchange
5. Complaints and warranty conditions
6. Personal data and privacy
To shop at Barista and Espresso(www.barista-espresso.se), you must be over 18 years of age. When ordering in our online shop, the contract of purchase is concluded once your payment has been approved.
If you trade with another person's personal data, without his/her consent, and this involves financial or other damage to Barista and Espresso, this will be reported to the police.
We reserve the right to make final sales.
Prices are quoted in Swedish kronor (SEK) and include VAT. Shipping costs and possible administrative fees may apply, see further information below. Barista and Espresso reserve the right to make any errors, such as price quotes, promotions, discount codes or product details that may occur online and in store.
2.2 Payment options
We use several payment options see below
- Payment cards, credit/debit (Visa, Mastercard, Maestro, Amex)
- Apple pay
- Google pay
- Shop pay
Read the Klarna terms and conditions.
3. Delivery and shipping
At checkout you can choose between two different shipping options. Shipping or pick-up at our warehouse.
We use Postnord. We only send goods as parcels or letters within Sweden.
Collection of orders can be handled in person or by courier. The courier must then be able to show both his/her and the customer's identification.
3.1 Delivery method
Barista and Espresso will send your goods as a parcel or letter within Sweden. At present we cannot offer deliveries to other countries. We do not take financial responsibility for any delays caused by agents.
If, against all odds, you should receive an item that you did not order, please contact our customer service at email@example.com
3.3 Damage in transit
Should you discover damage to your package, please report it immediately to firstname.lastname@example.org.
We recommend that you do not pick up a package that is damaged, as the damage can then no longer be traced back to the transport. If you discover the damage only after opening the package and the damage is such that it can be linked to the transport, please contact the agent to make a damage claim within 7 days of receiving your goods.
4. Right of withdrawal, return and exchange
4.1 General right of withdrawal and exchange
At barista-espresso.se you have a 14-day right of exchange when you shop in our online store. You can therefore return the product within 14 days of receiving it and receive a full refund of the amount you have paid. The product must be in unused condition - that is, it must not be used, but it must have been carefully unpacked and checked. The item must be returned well packed in the original packaging and it is important that the item arrives in undamaged condition. For this type of return, you are responsible for the shipping costs.
For gift cards, consumables and food products, the right of withdrawal does not apply.
For other conditions and practical handlingregarding returns, see under the heading Returns Management below. You also have the option to return the product directly to us, see under the heading Returns.
You can read more about Swedish legislation regarding online purchases at the Swedish Consumer Agency.
If you wish to cancel an order, please contact our customer service as soon as possible at email@example.com. If your order has already been dispatched, it is no longer possible to cancel the product(s) and you are therefore obliged to receive your order. If, after you have received your goods, you regret your purchase, the normal conditions for the right of withdrawal and return processing apply. The cancellation is valid from the moment you have received confirmation of the cancellation from us at Barista and Espresso.
4.3 Right to exchange
Within 14 days you have the right to exchange your product for another product in our online shop. The exchange right applies if the item is in unaltered condition - that is, it must not be used, but must of course have been carefully unpacked and checked. The item must be returned well packed in the original packaging and it is important that the item arrives to us in undamaged condition. For this type of return, you are responsible for the shipping costs. If the item you wish to exchange for costs more than the original item, we will charge you for the difference and any shipping costs. Should the item cost less than the original item, we will charge you the difference via the payment method you chose when purchasing from us at our onlie store. Should you wish to exchange your item, please contact firstname.lastname@example.org and we will help you.
4.4 Right of cancellation
You always have the right to cancel your order within 14 days, without giving any reason. The cancellation period is counted from the date on which you received the last item(s) in your order. Please contact our customer service at email@example.com and we will help you.
When exercising the right of withdrawal, we will refund all payments made by you, including the cost of our standard delivery option, without undue delay and in any event no later than 14 days after you have notified us of your decision to exercise the right of withdrawal. We will use the same method of payment that you used to place your order, without any additional charges to you. Barista and Espresso have the right to delay the refund until we have received the goods or proof that you have returned the goods (whichever occurs first).
You must return the goods or hand them over to us without unreasonable delay and in any event within 14 days of the date on which you informed us that you wished to exercise your right of withdrawal. You will receive a return slip from us by e-mail. If you exercise your right of withdrawal, you are responsible for the return freight.
If you have already used your goods and exercise your right of withdrawal, this may result in a certain depreciation in value, at your expense. These cases are handled individually.
4.5 Return handling via Customer Service
In the event of a return, you must contact our Customer Service at firstname.lastname@example.org to obtain a return slip. The return of goods must always be proven with the order confirmation. You are responsible for ensuring that the item arrives to us in undamaged condition, which is important if you wish to return the item in a manner other than that in which it was delivered. Therefore, please make sure that the goods are well packed, in the original packaging.
In the case of accepted warranty cases and complaints, Barista and Espresso will bear all costs, including shipping. In the event of a right of withdrawal or open purchase, you are responsible for the return freight. You also have the option to return the product to us at our warehouse, see more info below.
The return is not approved until Barista and Espresso have checked the product. In case of an accepted return and right of withdrawal, the refund will be made in the same way as the payment was made. In the event of an unauthorised return and non-delivery (to a postman), an administrative charge of 250 SEK will be made. However, these returns are not considered as an exercise of the right of withdrawal.
4.6 Return handling via our collection point
You have the option of returning the goods to us in Järna. Contact customer service email@example.com. Otherwise, the same conditions for acceptance of the return as above apply, i.e. the goods must be returned in unaltered condition and in the original packaging.
4.7 Exception unclaimed parcel
Your parcel will normally remain with the retailer for 7-14 days after it has arrived, depending on the carrier you have chosen. Should you fail to collect your parcel within this time, the parcel will be returned to us and we will charge you a fee of 250 SEK for the uncollected parcel.
5. Complaints and Warranty Conditions
5.1 Warranty and Complaints
At Barista and Esoresso you are of course guaranteed on all espresso machines you have purchased from us. The guarantee is valid for 1 year from the date you received the product. As a private person, you are also covered by the Consumer Sales Act, which means that you have the right to complain for 3 years. Otherwise, Swedish consumer law applies, read more at the Swedish Consumer Agency.
For food products and consumer goods we can not provide any warranty.
You will never have to pay for delivery or return costs if the fault was caused by us. Before making a complaint, always consult our customer service team, which you can reach at firstname.lastname@example.org so that we can remedy the fault in the best possible way (see further information above regarding Returns Handling). The defect must be reported within a reasonable time after you have received the goods.
5.2 Warranty conditions
The warranty only applies to the function of our espresso machines and not to cosmetic damage or similar. As our espresso machines are reconditioned, we issue a 1-year functional guarantee from the point you have received the product. Functional warranty includes the following: all mechanical and electrical internal component failures such as water pump, internal hoses, gaskets, display, steam wand, grinder motor, etc. The warranty does not cover external cosmetic damage.
If you wish to make use of your warranty and it turns out that the fault is due to external influences and is therefore not covered by the warranty, you will be responsible for any handling costs. Barista and Espresso employees will determine in the first instance whether the defect is due to a defectively produced product or external influences after the product has reached you.
The right to complain applies regardless of whether the defect is visible or hidden. However, it is a prerequisite that the fault has not arisen as a result of incorrect use of the goods. If there is a defect in the product, Barista and Espresso has the right to rectify the defect within 6 months. If this is not done, you have the right to receive a new product as a replacement for the defective product. In the event of a correct complaint, you as a customer will be reimbursed for any shipping costs. Complaints must be received by us within a reasonable time. Complaints made within 2 months of purchase are always considered to be within a reasonable time.
Barista and Espresso undertake to always follow the recommendations of the General Complaints Board.
5.3 Dispute resolution and assistance
We at Barista and Espresso hope of course that disputes will never arise for you as a customer. If it does, help is available through an EU-wide dispute resolution site. The site is specifically designed to allow consumers to shop freely across European borders and to
get help if something goes wrong. The EU Dispute Resolution page is designed for you if you are shopping online from a company located in one of the EU countries and you feel that you need help in a dispute http://ec.europa.eu/consumers/odr/
6. Personal data and privacy
In the event of a final sale of goods or miscalculation of the number of items in stock, Barista and Espresso has the right to cancel the purchase and refund any payments made by you. We will contact you by email to see how best to resolve this.