Terms of purchase
Table of Contents
1. General Payment
3. Delivery and shipping
4. Right of return, return and exchange
5. Complaints and warranty conditions
6. Personal data and confidentiality
8. Force Majeure
To shop at Barista and Espresso (www.barista-espresso.se) you must be over 18 years old. When you order in our online store, a purchase agreement is made when your payment has been approved.
If you trade in another person's personal data, without their consent, and this means financial or other damage to Barista and Espresso, this will be reported to the police.
We reserve the right to stop the sale.
2.1 Prices Prices are stated in Swedish kronor (SEK) and various other currencies and include VAT. For Norway excluding VAT
Shipping costs and any administrative fees may apply, see further information below. Barista and Espresso reserve the right to make errors, such as price information, promotions, discount codes or product information that may appear online and in store.
2.2 Payment options:
We use several payment options see below:
- Debit card, credit / debit (Visa, Mastercard, Maestro, Amex).
- Apple pay
- Google pay
- Shop pay
Take part in Klarna's terms.
If you have questions about your payment, you can contact Klarna's support via Klarna's website or download Klarna's app. More information about Klarna can be found on Klarna's website.
3. Delivery and shipping
At checkout, you can choose between two different shipping options. Shipping or collection at our warehouse.
We use Postnord, DHL, DB Schenker and UPS.
Collection of orders can be handled in person or by courier. If a 3th person picks up the order he needs to show both of them's credentials.
3.1 Barista and Espressosends goods as packages or letters within Sweden, Norway and to the following EU countries: Belgium, Denmark, Denmark, Finland, France, Germany, the Netherlands, Estonia, Latvia, Lithuania, Luxembourg, Slovakia, Spain, Austria, Germany, Estonia, Latvia , Lithuania, Luxembourg and Spain. We take no financial responsibility for delays caused by agents.
3.2 Incorrect deliveryIf you most likely receive an item that you have not ordered, contact our customer service at email@example.com and we will help you return the item.
3.3 Transport damageIf you discover a damage to your package, you must immediately report this to firstname.lastname@example.org. We recommend that you do not pick up a damaged package, as the damage can then no longer be traced to the carrier. If you only discover the damage after you have opened the package and the damage is such that it can be linked to the transport, you must contact the representative to make a claim within 7 days of receiving your goods.
4. Right of withdrawal, return and exchange
4.1 General information on the right of withdrawal and right of exchange
At barista-espresso.se you have a 14-day right of withdrawal when you shop in our online store. You can therefore return the item within 14 days after you have received it and get back the full amount you have paid. The product must then be in unchanged condition - that is, it must not have been used, but must of course have been unpacked and checked carefully. The product must be returned well packaged in the original packaging and it is important that the product arrives to us in undamaged condition. In the case of this type of return, you are responsible for the shipping costs.
The right of withdrawal does not apply to gift cards, consumables and food products.
For other conditions and practical handling of returns, see under the heading Return handling below. You also have the opportunity to return the product directly to us, see under the heading Return handling.
You can read more about Swedish legislation on purchases via the Internet at the Swedish Consumer Agency.
4.2 Cancellation:If you want to cancel a placed order, contact our customer service as soon as possible at email@example.com. If your order has already been processed, it is no longer possible to cancel the item / items and you are thus obliged to receive your order. If you regret your purchase after receiving your goods, the usual conditions for the right of withdrawal and return handling apply. The right of withdrawal applies from the time you have received a confirmation of the right of withdrawal from us at Barista and Espresso.
4.3 Right of exchange Within 14 daysyou have the right to exchange your item for another item in our online store. The right to exchange applies if the product is in unchanged condition - that is, it must not be used, but must of course have been unpacked and checked carefully. The product must be returned well packaged in the original packaging and it is important that the product arrives to us in undamaged condition. In the case of this type of return, you are responsible for the shipping costs. If the item you want to exchange for costs more than the original item, we will charge the difference and possibly also the shipping cost. If the product costs less than the original product, we will debit the difference to you via the payment method you chose when you bought from us in our online store. If you want to exchange your item, you can contact firstname.lastname@example.org and we will help you.
4.4 Right of withdrawal
You always have the right to cancel your order within 14 days, without giving any reason. The withdrawal period is calculated from the date when you received the last item / items in your order. Contact our customer service at email@example.com and we will help you.
When you exercise the right of withdrawal, we will refund all payments from you, including the cost of our standard delivery option, without undue delay and in any case no later than 14 days after you have notified your decision to exercise the right of withdrawal. We will use the same payment method you used for your order, without incurring any additional charges for you. Barista and Espresso has the right to wait with the refund until we have received the goods in the same condition as when you received them.
You must return the goods or hand them over to us without undue delay and in any case within 14 days from the date on which you informed us that you wished to exercise the right of withdrawal. You will receive a return slip from us via e-mail. When you exercise the right of withdrawal, you are responsible for return shipping.
If you have had time to use your product and exercise the right of withdrawal, this may mean a certain reduction in value, at your expense. These cases are treated individually.
4.5 Management of returns via customer service
When returning, you must contact our customer service at firstname.lastname@example.org to receive a return slip. Returns of goods must always be confirmed with the order confirmation. You are responsible for the goods arriving to us in undamaged condition, which is important if you want to return in a different way than the way the goods were delivered. Therefore, make sure that the product is well packaged, in the original packaging.
In the case of approved warranty cases and complaints, Barista and Espresso is responsible for all costs, including shipping. When using the right of withdrawal or open purchase, you are responsible for return shipping. You also have the opportunity to return the product with us in our warehouse, see more info below.
The return is not approved until Barista and Espresso has checked the item. In the event of an approved return and right of withdrawal, a refund will be made in the same way as the payment was made. In the event of an unapproved return and a non-picked item (from a postal agent), an administrative cost of SEK 250 will be charged. However, these returns are not considered an exercise of the right of withdrawal.
4.6 Handling of returns via our delivery point
You have the opportunity to return the product with us in Järna. Contact customer service email@example.com. In other respects, the same conditions apply for approval of the return as above, ie. the product must be returned in unaltered condition and in original packaging.
4.7 Exceptions for uncollected packages
Your package will normally stay with the agent for 7-14 days after arrival, depending on which freight forwarder you have chosen. If you do not pick up your package within this time, the package will be returned to us and we will charge you a fee of 250 SEK for non-picked packages.
5. Complaints and warranty terms
5.1 Warranty and complaints
At Barista and Esoresso, you of course have a guarantee on all espresso machines you buy from us. The guarantee is valid for 1 year from the time you receive the product. As a private individual, you are also covered by the Consumer Purchase Act, which means that you have the right to complain for 3 years. In other respects, Swedish consumer legislation applies, read more at the Swedish Consumer Agency.
We can not give any guarantee for food and consumables.
You should never pay shipping or return costs if the error was caused by us. Before complaining, you should always consult with our customer service, which you can reach at firstname.lastname@example.org so that we can rectify the error in the best way (see further information above about return handling). The defect must be reported within a reasonable time after you receive the item.
5.2 Warranty terms
The warranty on Sage reconditioned espresso machines only applies to the function of our espresso machines and not cosmetic damage or the like. As our Sage espresso machines are reconditioned, we issue a function guarantee of 1 year from the time you receive the product. The function guarantee covers the following: faults on all mechanical and electrical internal components such as water pump, internal hoses, gaskets, display, steam pin, motor to the mill, etc. The warranty does not cover external cosmetic damage. The warranty for all other products, except food and consumables, function and cosmetic damage is covered by the warranty.
If you want to use your warranty and it turns out that the fault is due to external influences and it is therefore not covered by the warranty, you are responsible for any handling costs. Barista and Espresso's employees will primarily determine if the error is due to an incorrectly produced item or external influence after the item has reached you.
Espresso machines need to be descaled regularly and if not done in time, it can potentially damage the machines.
If the faults are the result of the cleaning not taking place in time, it will void the warranty.
If a machine is sent in for repair and we come to the conclusion that the error is due to the customer having handled the machine incorrectly, we reserve the right to charge both repair and shipping costs.
The right of complaint applies regardless of whether the error is visible or hidden. However, it is a prerequisite that the errors have not occurred as a result of incorrect use of the product. If the product is defective, Barista and Espresso has the right to remedy the defect within 6 months. If this does not happen, you have the right to receive a new product as a replacement for the defective product. In the event of a correct complaint, you as a customer will be reimbursed for any shipping costs. Complaints must reach us within a reasonable time. Complaints that occur within 2 months of purchase are always considered to be within a reasonable time.
Barista and Espresso undertakes to always follow the General Complaints Board's recommendations.
5.3 Solution and assistance in civil cases
We at Barista and Espresso naturally hope that disputes will never arise for you as a customer. If it should do so against all odds, there is help available through a dispute resolution website that is common to the entire EU. The site is specially developed so that the consumer can shop freely across Europe's borders and be able to get help if something goes wrong. The EU Dispute Resolution page is created for you who shop online from a company located in one of the EU countries and where you feel you need help in a dispute http://ec.europa.eu/consumers/odr/.
6. Personal data and confidentiality
In the event of a final sale of an item or incorrect calculation of the number of stock items, Barista and Espresso has the right to cancel the purchase and refund any payments you have made. In such a case, we will contact you by e-mail to see how this can best be resolved.
8. Force Majeure
Events such as war, natural disasters, hostilities, government decisions, non-delivery of subcontractors, costly circumstances and similar events beyond our control, which could not be foreseen, are to be attributed to force majeure. This means that Barista and Espresso are released from their obligations to fulfill concluded agreements.
9. Note for customers in Norway:
Please contact us first before you make a purchase in our webshop.
VAT 0%, exports outside the EU. Please note that you are responsible for any local customs and taxes.
Warranty: As Norway is outside the EU, the customer in Norway is responsible for the shipping costs.